Shipping
When will my order ship?
Most orders ship within 1-2 business days of being placed. Orders placed in the evening usually ship the next business day, while those placed on Friday evening or during the weekend ship the following Monday.
If your order hasn't shipped after 4 business days, get in touch with us by emailing us info@canswersockco.com
Note that we cannot modify an order once it's been placed.
Can I cancel or change my order?
Once an order has been placed, we can’t change the shipping address or the quantity, size, or style of any of the items. If you need to make a change to your order, reach out to our customer service team via email info@canswersockco.com and ask us to cancel the order, then place a new one with the correct information.
We’ll respond as soon as possible—but our orders are usually fulfilled within a day, so we can’t guarantee that we’ll be able to cancel yours before it ships. Once an order has shipped, any change will have to happen via a return or an exchange.
Where is my order?
We get it—not receiving your order on time can be frustrating. So let's find it.
When your order left our warehouse, you received a shipping confirmation email that included a tracking number with USPS or FedEx. Click the tracking number for an update on our site.
Our system can be a bit delayed, so for more up-to-the-minute information, look up the tracking number on the USPS site or FedEx site.
If your order has been marked as delivered but you still haven't received it, email us info@canswersockco.com and we'll track it down or send a replacement.
Do you Ship to APO Addresses?
Yes, we ship to APO (Army Post Office), FPO (Fleet Post Office), and DPO (Diplomatic Post Office) addresses.
To ship to a military address, when you're checking out:
- Under Shipping, for Address, enter your PSC or unit number and box number. For City, enter APO, FPO, or DPO. For State, enter AA, AE, or AP.
- Under Billing, un-check the "Billing Address Same as Shipping" box and enter your billing address.
We need all of the above info to ship your order, so make sure not to leave anything out.
Your order will ship via USPS—and for free, if you're a member of Weldon Blue (our loyalty program). Unfortunately we can't estimate how long it'll take to arrive.
For more about shipping to military addresses, see here.
