Shipping Policy

We ship anywhere in the United States, Canada, and International.  We also ship to APO, FPO, and DPO addresses.  All of our packages ship out of our warehouse in Devens, Massachusetts.

Shipping Options

We offer different shipping options depending on where your order is shipping, the value of your order, and your status in our loyalty program, Canswer Cloud.

Shipping to the United States

Shipping to Canada

Shipping Times

Due to unusually high order volume, orders placed between November 23rd and December 15 may take up to 5 days to ship. Please contact us if you absolutely need your package sooner, and we'll do what we can to accommodate. All other dates, most (but not all) orders placed in the morning or early afternoon Monday through Friday will ship the same day. Orders placed in the evening usually ship the next business day, while those placed on Friday evening or during the weekend ship the following Monday. 

All ship times listed are estimates and can vary based on when your package leaves our warehouse.  You may receive your package faster or slower than the averages shown below. 

Location Shipping Time
United States  
   Northeast 1-2 business days
   Southeast / Midwest 2-3 business days
   West 2-4 business days
   Hawaii / Alaska 4-5 business days
   Ontario, Quebec, New Brunswick, Nova Scotia 4-6 business days
   Prince Edward, Manitoba, Alberta, British Columbia, Nunavut 5-7 business days
   Yukon Territory, Northwest Territories, Labrador, Newfoundland 7-8 business days

Order Tracking

When your order left our warehouse, you received a shipping confirmation email that included a tracking number with USPS or FedEx. Click the tracking number for an update on our site. 

Our system can be a bit delayed, so for more up-to-the-minute information, look up the tracking number on the USPS siteFedEx site, or DHL site.