FAQs

  • WHAT CURRENCY ARE YOUR PRICES IN?

     

    Our prices are currently in USD. 

    We're working on international versions of  canswersockco.com in order to provide a more personalized experience for each country. 

    If you have any concerns please email us and we'll be more than happy to take care of you info@canswersockco.com :)

     

  • WHAT ARE YOUR PAYMENT OPTIONS?

     

    We accept Visa, MasterCard, American Express, PayPal, and Apple Pay.

     

  • WHAT SHIPPING CARRIERS DO YOU USE?

     

    US and International orders are shipped with USPS. Canadian orders are shipped via Canada Post.

     

  • HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?

     

    It depends on where you are located. Orders shipped within the US take 3-5 business days. While orders in Canada take 1-4 business days. International orders can take anywhere from 7-20 business days to arrive.

     

  • HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?

     

    Orders are usually shipped within 1-2 business days of the time you placed the order (excluding weekends). 

    When your order ships, you will receive an automatic email confirming your shipment.

     

  • DO YOU OFFER OVERNIGHT SHIPPING?

     

    Yes we offer overnight shipping. Please contact us at info@canswersockco.com for more information.

     

  • MY ORDER SAYS DELIVERED BUT I STILL DON'T HAVE IT

     

    Sometimes your package is just waiting in an unexpected place. We strongly suggest contacting your neighbors, looking in your backyard and calling your local post office to see if they’re holding the package for you.

    Most of the time, if the package is too big to be delivered into your mailbox or nobody is available to receive it, they will bring it back to the post office for you to pick up.

    If your order still has not arrived after 7 days of being marked as delivered please reach out to us at info@canswersockco.com and we will do our best to take care of you.

     

  • RETURNS & EXCHANGES

     

    We get it, not everything works out perfectly the first time. Don’t worry, we’ll fix that for you by issuing a full return or exchange within 30 days of delivery. To be eligible for a return or exchange, all merchandise must be unworn, unwashed, and in the original packaging. For any products sent back in packaging unfit for resale, there will be a 10% repackaging fee.

    Any items purchased on sale will not be eligible for a refund or exchange.

    *All return shipping costs associated with any return or exchange will be the responsibility of the customer.

    STEP 1 Tell us what’s up. Let us know which item/s you would like to return or exchange by emailing us at info@canswersockco.com

    STEP 2 Please include a copy of the packing slip in the returned package.

    STEP 3 Ship it to the address we email you.

    STEP 4 Once we receive and process your return, we’ll send you an email confirmation.

    Please keep in mind in can take up to 15 days to process a refund or exchange order from the time we receive your return.

     

  • HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?

     

    Orders typically arrive within 4-7 business days. Once your order of fresh basics ships, you’ll receive an email confirmation with the tracking number.

     

  • WHAT ARE YOUR SOCKS MADE OF?

     

    Canswer Socks are comprised of 80% Combed Cotton, 18% Polyester and 2% Elastic.

     

  • HOW SHOULD I WASH MY SOCKS?

     

    To gain the maximum amount of life out of our socks we recommend that you follow these wash instructions:

    1. Turn socks inside out

    2. Wash your socks together with no other laundry on a low cycle with cold water and minimal detergent.

    3. Turn socks right side out.

    4. Hang dry for the best results or if necessary place them in the dryer on a light tumble.